New Return and Exchange Policy 2
RETURN & EXCHANGE POLICY
Hi Bootyful, thank you for taking the time to read through our policy before your purchase!
Please note: all approved returns are issued as store credit, not a cash refund.
Summary
Size exchanges and faulty-item claims are accepted within 5 days of receiving your parcel, subject to the conditions below. Sale items, discounted purchases, and gift card purchases are final sale.
Conditions for Exchange
To be eligible, your item must be unworn, unwashed, and free of makeup or scent. The original tags and ribbon strap must be intact and not removed or tampered with. The garment must be returned in its original packaging and condition. If a returned item does not meet these conditions, it will be sent back to you at your own shipping cost.
Please note: in effort to reduce waste, Fondest does not use plastic at any stage of manufacturing, so you may occasionally notice a small stain (roughly the size of a dot) on the garment or packaging. This is not considered a fault and is not eligible for exchange.
Size Exchanges
Email us within 5 days of receiving your order with your order number and the size you'd like instead, subject to stock availability. We aim to respond within 1–2 business days. Once approved, send the item back within 5 days using a trackable courier. You are responsible for the return shipping cost; we cover the cost of shipping your replacement size.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us within 5 days of delivery with photos and, where possible, a video of the issue. Where stock allows, we will send a free replacement. If a replacement isn't available, you may choose between store credit or a refund. We cover return shipping costs for faulty or incorrect items.
Sale Items, Promo Codes & Gift Cards
Items purchased on sale, with a promo code, or as a gift card are final sale and not eligible for return, exchange, or store credit, except in the case of a genuine fault.
Store Credit
Store credit is issued within 3 business days of us receiving and inspecting your returned item, and is valid for 3 months from the date of issue. Store credit is non-transferable and may be used across multiple orders until the balance is used. Unused store credit will expire and cannot be extended, so please use it before the expiry date shown in your confirmation email.
Cancellations
Orders may be cancelled or amended within 12 hours of purchase, provided the order has not yet been packed for shipping. Contact us as soon as possible at love@shopfondest.com.
International Orders (Singapore, Australia & Beyond)
Return items to our Malaysia warehouse using a trackable courier. Return shipments must arrive within 21 days of approval. Customs duties or taxes paid on your original order are non-refundable, and new shipping costs (and possibly duties) may apply when we send your replacement item.
Other Terms
Fondest is sold exclusively at www.shopfondest.com. We are not responsible for items purchased through any other platform, reseller, or third party, and cannot verify or honour claims for such purchases. As we produce limited quantities of each design and size, we're unable to reserve stock during the exchange process.
How to Start an Exchange
Email love@shopfondest.com with the subject line "Exchange – [Order Number]" and include your order number, the item name, your reason for the exchange, and your preferred new size. Please wait for our confirmation before sending anything back — items returned without approval cannot be accepted.