SHIPMENT
Fondest is based in Port Klang, Malaysia, and every order is packed with care before it heads your way — whether you're just across the border or on the other side of the world.
Here's everything you need to know about timing, cost, and customs, with a special focus on our biggest communities: Malaysia, Singapore, Hong Kong & Australia.
| Country | Estimated Delivery Time |
Delivery Cost | Min Spend Free Shipping |
|---|---|---|---|
| Malaysia (Peninsular) | 1-2 working days | From RM9.00 | RM300 |
| Malaysia (East) | 3-5 working days | From RM19 | RM350 |
| Singapore | 2-3 working days | SGD13 | SGD141 / RM450 |
| Hong Kong | 3-4 working days | HKD109 | HKD958 / RM500 |
| Australia | 5-8 working days | AUD36 | AUD279 / RM800 |
| United States | 5-8 working days | USD38 | USD392 / RM1600 |
*Rest of the world 5-10 working days from USD29 (actual rate available during checkout)*
WHAT YOU NEED TO KNOW
Processing Time
Orders placed before 11:30am (MYT) on a dispatch day are prepared the same day.
We currently dispatch every Monday, Wednesday and Friday to make sure every order gets the care it deserves — during launches or sales, please allow up to an extra 2–3 working days.
Follow or direct message us @shopfondest on Instagram for real-time dispatch updates.
| Country | Duties & Taxes |
|---|---|
| Malaysia | No customs duties — you're covered! |
| Singapore | Fondest is not GST-registered in Singapore, so GST is not charged at checkout. However, under Singapore's import rules, the courier or postal service may collect GST (currently 9%) directly from you upon delivery, based on your order value. We recommend checking with Singapore Customs for the latest guidance. |
| Hong Kong | Hong Kong generally does not charge import duties on personal parcels, though this can vary by item type — please check with Hong Kong Customs if you're unsure. |
| Australia | Orders up to AUD 1,000 — no duties or GST apply, so what you pay at checkout is the final price. Orders over AUD 1,000 — these require formal customs clearance, and you (the recipient) will be responsible for paying any duties and GST directly to Australian customs. |
| Others | Rates and customs rules vary by country — a few examples are listed below. (Followed by your existing broader country list — UK, EU countries, USA, etc. — kept as-is further down the page.) |
Because customs policies are set by each country and can change, we're not able to cover any duties or taxes charged on your order, and we can't issue refunds for parcels held up due to unpaid customs fees. If this happens, please reach out to us — we're always happy to help you sort it out.